Frequently Asked Questions

Garage Door FAQs

My garage door won't open or close. What should I do?

Typically, garage doors fail to operate due to loss of power, broken wires, out-of-place safety sensors or faulty equipment. Follow the steps below to try to get your garage door working again.

1. Check to make sure your garage door opener is receiving power by pressing the manual switch inside your garage.

2. If you are trying to operate your garage door with a wireless remote then try replacing the battery in your remote. Clean the metal contacts inside your remote with a pencil eraser before placing a new battery into the compartment. Sometimes old alkaline batteries will leak acid onto the contacts and cause them not to draw power from the battery.

3. If you are trying to operate your garage door with a wired switch or number pad check to see if any of the wiring has come loose from the switch end or the door opener end. Also check for breaks in the wires as they are run through your garage.

4. Check the safety sensors to ensure that the lenses are clean and free of debris in their path and are still level with each other on opposite sides of the garage door. Check to make sure the lights on the sensors are operational. Also check to see if the wires connecting them are still connected and don't have any breaks from the sensors up to your door opener.

5. Depending on the type of door opener type you have (screw, belt or chain) you might need to add some lubrication to the drive track.

Still not working? Contact us or send us a service request.

How do I lubricate my garage door and opener?

Is your garage door making excessive noise and getting squeaky? A little preventive maintenance such as lubricating your garage door parts evey year or so should help to make things run smoother and make your garage door last longer. You should lubricate the moving parts of your garage door with a lithium-based grease / spray or garage door lubricant. WD-40^® or oils aren't recommended for lubricating garage door components and openers.

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Steps to clean and lubricate your garage door:

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1. Fully close your garage door.
2. Disconnect power from your door opener.
3. Clean the tracks on both sides of your garage door with a damp cloth.
4. Vacuum / blow out any dust / debris remaining in the tracks.
5. Lubricate all the hinges on the inside of your door manually moving the door up as you lubricate each hinge.
6. Lubricate the interior of each roller as you go along. Avoid lubricating the tracks as it may cause dust / dirt to build up more quickly.
7. Springs — depending on the type of installation you have, you may have either return springs or a torsion spring with bearing plates. Return springs don't need to be lubricated. Torsion springs work a bit differently and need the entire spring lubricated. Also be sure to lubricate both sides of each bearing plate on both sides your garage.
8. If your garage is equipped with locks and armbars then it's a good idea to ensure they are lubricated. Even if you do not use them on a regular basis it is a good idea to keep them clean and lubricated in the event you do need to use them.
9. Depending on the type of garage door opener (chain, belt or screw) you have you should lubricate the portion of the rail that maintains contact with the slide connected to your garage door. You typically don't need to lubricate the chain, screw or belt.
10. Connect power to your door opener and open / close your garage door a few times to get the lubricant distributed evenly on the moving parts.

You're done! If your garage door is still making strange noises or is not operating properly then contact us or send us a service request.

How do I get my garage door repaired?

Garage doors are the largest moving object in your home and, quite possibly, the most dangerous.
Do not attempt to repair your own garage door unless you are a fully trained garage door repairman.
Contact us or send us a service request to repair your garage door. We are fully trained in how to repair your garage door properly.

Can my garage door be painted?

Many of our residential garage doors can be painted. Please see your owner's manual for specific painting instructions. In addition, most of our commercial doors can be powder coated. We offer 197 powder coat colors to best complement the look of your home or your facility.

Can I replace a section of my door or do I need to replace the whole door?

Replacing only a section of your garage door is possible in some cases; however, depending upon the damage involved, the entire door may need to be replaced. Contact us or send us a service request to evaluate your specific situation and make recommendations for the best solution.​​

What is R-value and how does it benefit me?

R-Value is a measure of thermal efficiency, the higher the R-value the greater the insulating properties of the door. Overhead Door Corporation uses a calculated door section R-value for our insulated doors. We have several door styles to meet your insulated door needs for both residential and commercial applications. The R-value of each door can be found on the corporate Overhead Door website on each product page or you can view a list of all doors and their R-values.

Do you have resources for architects?

Yes. Visit our Architect’s Corner for technical and specification information on our commercial doors. This tool allows you to download full product specifications, CAD drawings, BIM models, and product brochures with a few simple clicks.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Garage Door Opener FAQs

What is the difference between a screw, belt or chain drive garage door opener?

Screw drive — powerful, fast and quiet. Maximum power for heavy doors.
Belt drive — quiet and smooth performance. Ideal for garages adjacent to living areas.
Chain drive — rugged and reliable. Suitable for most garage doors.

How do I program / re-program my garage door opener?

For the most up-to-date instructions for your garage door opener's programming instructions please visit our corporate website at https://www.overheaddoor.com/garage-door-opener-programming-instructions.

My remote isn't working. What should I do?

1. Check to make sure your opener has power by using the operating button inside your garage. If your door opens and closes, then it has power.
2. Replace the battery in your remote. Try the remote again.
3. If the remote doesn’t work after installing a new battery use a pencil eraser to clean the metal battery contacts and try again.
If it still doesn’t work at that point then you may need to contact us, send us a service request or purchase a new remote control.

How can I get a new remote control for my garage door opener?

For garage door openers manufactured AFTER 1980 — you can purchase an Overhead Door® Master Remote from us.
For garage door openers manufactured BEFORE 1980 — we no longer carry remotes for those systems; you would need to upgrade to a new receiver kit.​​

Programming Remotes

Where can I find up-to-date instructions for wireless remote programming?

Visit our corporate website at https://www.overheaddoor.com/wireless-keypad-programming to find instructions on how to program your wireless remote based on the model you have.

HomeLink® Programming for Garage Door Opener

5 Steps To Program Your HomeLink^® System
Note: Some vehicles may require the ignition be turned on or the vehicle actually running to program the Homelink^® transceiver.
To program a rolling code compatible Homelink^® system, please follow these steps.

If you have a newer garage door opener from Overhead Door^® garage opener, including a Destiny^®, Odyssey^®, or Legacy^® 850 and the first 5 digits of the serial numbers are 11291 or greater please follow this link to our Homelink®​Programming instructions for these newer garage door opener models.

For any serial number smaller than 11291, the following programming instructions are what you will need to follow in order to program your garage door opener to your car’s HomeLink^® system.

1. Press and hold the two outside buttons on the Homelink^® system until the LED starts to blink, release buttons.
2. Press and hold the desired Homelink^® button and the transmit button on your rolling code transmitter at the same time until the Homelink^® LED changes from a slow blink to a rapid blink. (Your Homelink^® system is now programmed)
3. Locate the learn code button on your garage door opener. (These are located under the light cover or on the rear panel depending on model)
4. Press the learn code button on the garage door opener, a red LED will start to blink. (You will have 30 seconds to complete programming)
5. While the LED on the garage door opener is blinking, return to the vehicle and press the pre-programmed Homelink^® button 4 times. (Or until the garage door operates).

Owner’s Manuals

Where can I find owner manuals for my garage door equipment?

If you have lost or did not receive a copy of the owner's manual for your particular installation you can obtain them from our corporate website at https://www.overheaddoor.com/owner-manuals.

Warranty

Where can I find warranty information for my Overhead Door® garage door, opener and accessories?

We normally provide copies of the warranty for each product for every installation we do specific to your project specifications and they are signed and dated by authorized Overhead Door Company of the Great Plains personnel. Typically, for most products, there is a one (1) year limited warranty for all of the products we install. If you have lost you copies of the warranties for your products then you can obtain new copies from our corporate website at http://www.overheaddoor.com/warranty for general information use only. Files that you download from our corporate website will not be considered valid for warranty coverage as they are undated and unsigned.

What is the warranty for commercial personnel entry / exit doors you provide?

Personnel entry / exit doors that we install have a one (1) year limited warranty from the date of installation. Warranty for personnel entry / exit doors states the following:
Product is to be free from defects in material and workmanship under normal use and for a service period of ONE (1) YEAR from date of installation. Labor to repair or replace said product is included during this warranty period. Warranty extends to the original purchaser only and is not transferrable. Warranty does not apply to any product which has been altered, modified, damaged or deteriorated due to abuse, neglect, misuse or accident. Warranty is VOID if any repairs are made or attempted by any person not authorized by Overhead Door Company of the Great Plains or if proper maintenance and painting practices are not followed.